Frequently Asked Questions

A: Simply browse our home decor collections on homekano.com, select your preferred items, click "Add to Cart", and proceed to checkout. Follow the step-by-step instructions to enter your shipping details and complete payment via PayPal.

A: Yes! As soon as your order is successfully placed and payment is authorized, an automated order confirmation email containing your order details and invoice will be sent to the email address you provided.

A: Yes, you can request a cancellation or modification free of charge before our daily cut-off time of 5:00 PM (EST), Monday – Friday. Please email us immediately at support@homekano.com. Once an order enters fulfillment or has been shipped, it cannot be canceled or modified.

A: We accept secure payments primarily through PayPal. You can pay using your PayPal balance or via major credit/debit cards (Visa, MasterCard, American Express, Discover) through PayPal's guest checkout without needing a PayPal account.

A: Absolutely. All transactions are encrypted using Secure Socket Layer (SSL) 256-bit technology. Payment details are processed directly on accredited financial servers, and Homekano never stores your full credit card details.

A: All prices and transactions on Homekano are denominated in USD (United States Dollars).

A: We charge a flat shipping rate of $6.99 USD on all orders. Standard transit time takes 2 to 6 business days inside the contiguous United States following a 1 business day handling period.

A: We partner with reliable national shipping carriers including USPS, UPS, and FedEx. The carrier is automatically selected based on package size, weight, and destination.

A: No. At this time, we only ship to valid residential and commercial physical addresses within the contiguous United States.

A: We offer a 30-day return policy from the date your package is delivered. Items must be unused, in their original condition, and packed in original packaging.

A: No! We charge $0 restocking fee on all eligible returns.

A: Contact our customer support team at support@homekano.com with your Order Number. We will provide return shipping instructions and destination address details within 24–48 hours.

A: Once your returned item is received and inspected (within 2 business days), approved refunds are processed immediately. Funds will reflect on your original payment method within 3 to 10 business days.

A: First, check your bank or PayPal account statement again. If 10 business days have passed since your refund approval notification, please contact us at support@homekano.com, and we will trace the transaction for you.

A: Once your order is dispatched, we will send a shipment confirmation email containing your tracking number and a direct tracking link. Please allow up to 24 hours for carrier tracking status to update online.

A: Please check around your property, building reception, or check with family members/neighbors first. If you still cannot locate the package, contact our support team within 7 days so we can work with the carrier to investigate.

A: If you notice an error in your address, please email support@homekano.com immediately before our daily cut-off time (5:00 PM EST). Once a package has been dispatched or assigned a tracking label, address modifications are no longer possible.

A: We inspect all items prior to dispatch, but if your package arrives damaged during shipping, please photograph the damaged item and original packaging, and email us within 48 hours of delivery for a fast replacement or full refund.

A: Contact us immediately with a photo of the received item. We will issue a pre-paid return label and dispatch your correct item at zero additional cost to you.

A: Our customer service team is available via email at support@homekano.com during our standard business hours. We aim to respond to all inquiries within 24 business hours.