Return & Refund Policy

1. Introduction

At Homekano, we want you to be completely delighted with your home decor purchases. We understand that sometimes an item may not fit your space as expected. This Return & Refund Policy clearly explains our guidelines and step-by-step procedures to ensure a hassle-free return experience.

2. Return Eligibility

To be eligible for a return and refund, your item must meet the following basic criteria:

• You submit your return request within 30 days from the date your package was delivered.
• The item was purchased directly from our website at homekano.com.
• Proof of purchase (order number or order confirmation email) is provided.

3. Return Conditions

We kindly ask our customers to ensure that returned items are in their original condition to receive a full refund:

• Items must be unused, unwashed, undamaged, and in the same condition as when you received them.
• Items must be returned in their original packaging, including all tags, inserts, and protective materials.

4. Non-returnable Items

For safety, hygiene, and clearance reasons, certain items cannot be accepted for return:

• Final sale or clearance items (clearly marked as final sale at checkout).
• Gift cards.
• Products that show signs of clear usage, alterations, or damage not caused during transit.

5. Return Process

Returning an item with us is simple and straightforward. Please follow these steps:

1. Initiate Request: Contact our customer support team via email at support@homekano.com with your Order Number and reason for return.
2. Receive Instructions: Our support team will review your request and reply within 24–48 hours with return address details and shipping instructions.
3. Pack & Ship: Securely pack the item in its original box and ship it back using a trackable shipping service.

6. Inspection

Once your returned package arrives at our facility, our quality control team will inspect the item within 2 business days to verify that it meets our return condition standards. We will notify you via email as soon as the inspection is complete and confirm whether your refund has been approved.

7. Refund Timeline

Once your return is approved after inspection, your refund will be processed immediately. The funds will be credited back to your original payment method within 10 business days, depending on your bank or credit card issuer's processing times.

8. Refund Method

All approved refunds are issued exclusively back to the original payment method used during checkout (e.g., Credit/Debit Card or PayPal). We do not issue cash refunds or refunds to alternative cards/accounts for security and anti-fraud purposes.

9. Late or Missing Refunds

If you haven't received your refund after 10 business days from our approval notification, please try the following steps:

• Check your bank account or payment account balance again carefully.
• Contact your credit card company or bank, as it may take additional processing time before your refund is officially posted to your statement.
• If you have completed these steps and still have not received your refund, please reach out to us at support@homekano.com, and we will immediately look into it for you.

10. Damaged Items

If your order arrives damaged or broken during shipping, please accept our apologies! Please notify us within 48 hours of delivery by sending photos of the damaged item and original packaging to support@homekano.com. We will send a free replacement or issue a full refund promptly.

11. Wrong Items Received

If you received an incorrect item by mistake, please contact us right away with a picture of the item received. We will send you a pre-paid return label to send the wrong item back and dispatch your correct item immediately at no additional charge.

12. Exchanges

The fastest way to exchange an item for a different style or variation is to return the original item following the return process above. Once your return is accepted, you can make a separate purchase for the new item on our store.

13. Contact Us

If you have any questions or need assistance with a return or refund, our customer support team is always happy to help: