Shipping Policy

1. Introduction

Welcome to Homekano! We are dedicated to delivering your favorite home decor pieces quickly, safely, and transparently. This Shipping Policy details our procedures, processing times, costs, and guidelines to ensure you have a smooth and worry-free shopping experience with us.

2. Order Processing

All orders are processed and prepared for shipment within our standard handling timeframe. Once your order is placed and payment is verified, our team carefully inspects, packs, and dispatches your items.

3. Shipping Time

Our standard transit time inside the United States takes between 2 to 6 business days after your package has been handed over to the carrier. Total delivery time includes both our order handling time and the carrier transit time.

4. Shipping Cost

To keep things simple and clear for our customers, we offer a straightforward flat-rate shipping fee on all orders:

5. Delivery Time Breakdown

Please refer to the table below for a complete breakdown of when you can expect your package to arrive:

6. Cut-off Time

Our daily order cut-off time is 5:00 PM (EST), Monday through Friday. Orders received before this time will begin processing on the same business day. Any orders placed after 5:00 PM (EST) on Friday, or during weekends and public holidays, will be processed on the next business day.

7. Shipping Carriers

To ensure dependable and timely delivery, we partner with trusted national carriers including:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

The carrier for your specific shipment is selected automatically based on the package weight, dimensions, and final shipping location.

8. Tracking Orders

Once your order has been packed and handed over to the shipping carrier, we will send you a shipment confirmation email containing your tracking number and a direct tracking link. Please allow up to 24 hours for the tracking information to update on the carrier's portal.

9. Delivery Delays

While we work hard to ensure your package arrives within the estimated timeframe, occasional delays may occur due to severe weather conditions, carrier volume spikes, or holiday rushes. If your package is delayed significantly beyond the expected date, please reach out to us, and we will gladly help you investigate.

10. Lost Packages

If your tracking status shows that your package was delivered, but you haven't received it, please check around your residence or check with neighbors or building managers first. If you still cannot locate it, contact our customer support team within 7 days. We will work directly with the carrier to initiate a trace and help resolve the situation.

11. Incorrect Address

Customers are responsible for providing an accurate and complete shipping address at checkout. If you realize you entered an incorrect address, please contact us immediately. Once an order has been processed or shipped, we cannot modify the destination address, and we are not liable for packages delivered to an incorrectly provided address.

12. Returned Packages

If a package is returned to us by the carrier due to an invalid or incomplete address, or because it was unclaimed, we will contact you upon receiving it. Reshipping fees may apply to send the package back to a corrected address.

13. Damaged Deliveries

We take great care in packaging your decor items. However, if your package arrives damaged during transit, please photograph the damaged item and the external packaging immediately, and send the details to our support email within 48 hours of delivery so we can arrange a prompt replacement or solution.

14. International Shipping

Not Available. At this time, we only ship to addresses within the contiguous United States. We do not offer international shipping or delivery to overseas territories.

15. Order Changes

If you need to update items in your order, please email us as soon as possible after placing it. We process orders quickly, so once your order has entered the fulfillment or shipping stage, changes can no longer be made.

16. Order Cancellation

You may request to cancel your order before it enters handling and shipping. Please submit your cancellation request promptly before our daily cut-off time of 5:00 PM (EST). If your package has already shipped, please refer to our Return Policy upon receiving the item.

17. Contact Us

If you have any questions, concerns, or inquiries regarding our shipping process, feel free to reach out to our dedicated support team: